In Hospital Support

HeartKids Queensland has an extensive in-hospital support program for both HeartKids and their parents.  Key features of this program include:.

Dedicated Family Support

HeartKids Queensland provides access to experienced Family Support Co-ordinators who can offer help and hope during your child’s hospital stay. A family support Co-ordinator will be on ward 10B at the Lady Cilento Children’s Hospital Monday – Friday 9am – 4pm and from 8am – 11am on Saturday. You may find it helpful to talk with a support person prior to admission, during surgery or at times of crisis. Each Family support co-ordinator brings different experiences and knowledge.

Each Tuesday, Thursday and Saturday morning members are invited to join us for morning tea in the family room on ward 10B at the Lady Cilento Children’s Hospital, morning tea is open to families that are admitted to hospital or who just want to visit.

Our family support team also visit you during your time in PICU, we realise that this can be a stressful time and you may feel isolated, if you would like us to visit you or your child please let your nurse or social worker know. You are also welcome to visit us anytime in the cardiac Family room on level 10, or call the family support phone 0n 0455953010

Family Support coordinators also provide support at the outpatient and specialised clinics. 38-Bentley

If you are a teen or young adult admitted to the Prince Charles Hospital and would like a visit or call from  family support please get in touch via phone or email.

Our Family support staff undergo regular training and all have Queensland working with children Blue Cards.  Heartkids Queensland Family support staff work under a strict privacy policy and all information and interactions are confidential.





Heartkids Queensland also have volunteer support leaders in regional areas of Queensland. These leaders may attend Queensland Paediatric  Cardiac Clinics  in hospitals around the state. These volunteer leaders understand the unique experience of rural and remote patients that must travel to Brisbane for treatment.

HeartKids Queensland currently have support leaders in the following locations. Please click the link below to get in touch with your local group.

Cairns, Townsville, Mackay, Toowoomba, Sunshine Coast

Parent Meals & Morning Tea

HeartKids Queensland understands that sometimes looking after yourself is not your priority, however it is ours!

We  provide parent meals to help you keep up with nutrition while away from home.  The nutritionally balanced frozen meals are available in the parent lounge and funded from community donations.  Tuesday, Thursday and Saturday each week HeartKids Queensland hosts morning tea in the parents lounge, this is an opportunity for parents to take a moment to de stress, meet other parents or chat with a family support coordinator. An open invitation stands for all Heartkids and their families to attend morning tea after discharge. An emergency meals cupboard is also located in the parents lounge where you may find foods such as noodles, spaghetti, muesli bars and other long shelf life items.

Parent Care Bags

 Some families may arrive at hospital unprepared  often coming directly from a maternity ward in another Brisbane or regional hospital.  The HeartKids Queensland parent bags are distributed by PICU and ward staff (usually nurses).  The bags are red woven HeartKids branded bags and they contain practical items that assist families during this initial period.  Contents may include the following items:

  • A variety of information about  Congenital Heart Disease, HeartKids Queensland,  Lady Cilento Hospital and other government services
  • Contact details for HeartKids Family Support Coordinators
  • Coles Myer gift card
  • Sarah’s Story book
  • Notepad and pen
  • Personal items, such as lip balm, comb, shampoo & conditioner, body lotion, toothbrush & toothpaste, deodorant, laundry liquid, shower cap, grooming kit.
  • Chocolates & snacks


Accommodation Program

Heartkids Queensland was pleased to launch our Medi hotel program in 2014 which may provide access to a 1 bedroom apartment for the families of single ventricle children from rural or remote areas of Queensland between surgeries.  The program was developed in conjunction with the Queensland Paediatric Cardiac service and admission to the program is on the referral of the medical and  family support team.

Employing four Family Support Coordinators who work at the Lady Cilento Children’s Hospital and in the community to support kids and


HeartKids Queensland Family support team has a wealth of experience and knowledge and will do what they can to assist families and children during their time in hospital. Each year the team celebrate events such as Easter, Christmas , birthdays , Mother’s day and Father’s day with families who are in hospital. Small gestures can often mean the most.








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